Planning a trip
Browse stays, save a shortlist and send your dates and requirements. We check with the property before quoting.
Read booking FAQs →A CLEAR NEXT STEP
Help with your stay
Choose the stage you are at. Keep your request or booking reference handy so we can find the right conversation.
An existing request
If you sent it while signed in, open the request in your account and choose “Ask for help”. Staff replies appear under Booking help.
Open my requests →Changes or cancellation
Tell us your reference and the change you need. A message does not change your booking or issue a refund. We confirm the outcome separately.
Cancellation information →Contact the SA Sleeps team
For a request made without an account, reply to your original quote or booking conversation. Requests made before signing in are not automatically added to a new account.
You can also email admin@sasleeps.com. Include your request or booking reference and a short explanation.
Do not send card details, passwords, identity documents or sensitive medical information. For practical accessibility requirements, describe what the property needs to provide and wait for confirmation.
Business and contact detailsQuick answers
I paid, but do not see a booking confirmation
Payment verification and booking confirmation are separate. Reopen your private payment-status link and use its status check if available. Do not pay again while the result is uncertain. Contact our team with your request reference.
My private quote link expired
Ask our team to review the request again. Availability, price and the supplier's hold must be checked before another quote can be issued.
How do I get back into my account?
Use account recovery or your linked Google sign-in. If a requested email has not arrived, check spam and confirm the address you used. Our team will never ask for your password.
Is there an emergency or 24-hour service?
This help page and the account message queue do not provide emergency assistance or promise a response time. For an immediate on-site issue, use the property's contact instructions in your confirmed booking.