Choose a property
Check its rooms, amenities and location. Property listings help you compare stays; they are not a live availability guarantee.
YOUR STAY, STEP BY STEP
How booking works
Request availability, review your confirmed quote, then decide. No account is needed to enquire.
Request availability
Send your dates, number of rooms and guests and contact details. Your request goes to our team without holding a room or taking payment.
Review your quote
The property confirms availability, the full price, terms and hold deadline. Check these details in your private quote before accepting.
Payment and confirmation
Acceptance alone is not a booking confirmation. If your quote includes online payment, follow its payment instructions. We verify payment and confirm the stay separately; look for your booking confirmation and reference. Do not send card details by email or in an enquiry.
Booking FAQs
Do I need an account to enquire?
No. You can browse properties and send an availability request without an account. If you sign in before sending a request through your account, it appears in your account history.
How do saved stays work?
Tap the heart on a property card. Your shortlist is kept on this browser for up to 90 days after your last change. It does not sync with your account or other devices. You can remove individual stays or clear your list on the Saved stays page. Saving does not hold a room.
How do I compare properties?
Use Compare on up to three properties, then open Compare stays. You can compare locations, room capacities and listed amenities. Capacity is per room or unit, and the comparison does not confirm availability or a price.
What if a saved property disappears?
Only properties currently listed on our website appear in saved lists and comparisons. A withdrawn property can be removed from your shortlist. If the list cannot load, try again; a connection error does not erase your choices.
What should I include in my request?
Choose your room type, dates, number of rooms, adults and children. Add practical requirements or flexible dates in the message field. Do not include payment-card details, identity documents or sensitive medical information.
What happens after I send my request?
You receive an on-screen request reference. Our team reviews the request and checks the property's availability and terms before preparing a quote. The request reference is not a booking confirmation.
Does a request reserve a room?
No. We first need confirmation from the property. Your quote will explain any hold and its deadline.
Why is the price provided in a quote?
Dates, room requirements and property terms can affect the final amount. Your quote sets out the confirmed total and mandatory charges before you accept.
Can I ask about accessibility or other requirements?
Yes. Describe your practical requirements in the questions field, without sensitive medical information. A request is not confirmation that the property can meet them.
What happens if my quote expires?
Availability and terms must be checked again. Opening or accepting a quote does not extend its deadline.