Terms and conditions

Last updated 2026-10-15 · admin@sasleeps.com

About SASleeps

SASleeps is a South African private company (Pty) Ltd helping guests find accommodation. Where availability requests are open, we review your request with the accommodation supplier, prepare a quote and manage the booking process. The property supplies the accommodation. Your quote identifies the property, the stay and the terms that apply. Business and contact details.

Requests, quotes and bookings

Browsing, opening an account or sending an enquiry does not reserve accommodation. Availability and rates must be checked with the supplier. Review the dates, guests, room type, full price, inclusions, exclusions, payment deadline and cancellation terms in your quote before accepting it.

An expired quote or hold must be checked again. A payment receipt alone does not confirm a booking: use the separate booking confirmation and reference. If a payment cannot be matched or the stay cannot be fulfilled, contact us for investigation and the next step.

Prices and payment

Accommodation is quoted for your requested stay; browsing does not guarantee a rate or availability. Your quote states the full amount in South African rand (ZAR), including applicable taxes and disclosed fees. The current booking process requires full payment of the accepted quote before verified booking fulfilment. A supplier-confirmed hold has a deadline and may expire. Do not send card details by email or in an enquiry. Where online checkout is available, enter payment information only on the payment provider’s checkout. A request does not authorise a charge.

Your account and information

You must be at least 18 to create an account or arrange a booking, and authorised to provide information for other guests. Give accurate details, protect your password and private quote links, and report suspected unauthorised access. Google sign-in is optional. Customer accounts do not provide staff access.

Choose Google sign-in or verify your email and set a password, where those options are available. We require a contact phone number when completing your profile. Keep access to your email or Google account for recovery. You can close your account from its settings; this ends account access and records a review request, but does not cancel a stay or automatically erase records that must be retained. See the privacy policy for access, correction and deletion requests.

Property rules and special requirements

Check the property’s rules, check-in arrangements and guest limits before accepting a quote. Tell us about practical accessibility or other requirements before booking; a request is not a guarantee that the property can meet it. Do not include sensitive medical information in the enquiry.

Changes, cancellations and refunds

Contact us promptly to change or cancel a stay. The cancellation and refund policy, the terms disclosed for your stay and applicable consumer law govern the outcome. A change is only agreed when confirmed in writing.

Using this website

Do not misuse accounts, interfere with security, submit fraudulent requests or copy content without permission. We may restrict access to protect guests and the service while preserving contractual and statutory rights. Tell us if listing information appears inaccurate. Website access may be interrupted for maintenance or a technical problem; contact us if this affects an existing stay.

Problems and your rights

Report a problem to admin@sasleeps.com, including your reference and the outcome you seek. We will review it with the supplier. These terms do not exclude rights or remedies that cannot lawfully be excluded, or liability that cannot lawfully be limited. South African law applies, without restricting mandatory consumer rights or access to competent courts and complaint bodies.

Changes to these terms

Updated terms are published here. Changes do not retrospectively replace terms agreed for a confirmed booking. Our privacy policy explains personal information and our cookie policy explains browser choices.